We are responsible for delivering orders in a timely manner and according to the Client requirements. Should any of the Client’s commitments be violated, the Client is entitled to a partial or a full reimbursement according to this money back guarantee policy. Refunds can be performed by our Customer Support team, based on the order’s original payment amount and currency.
You are entitled to a refund if:
Your order was not delivered: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%.
Two invoices received: If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund of the extra charge.
Work is in progress and over a half of remaining deadline has passed, but the customer decided to cancel the order. The amount of refund in this case can be 50%, to cover the effort of the company to provide you with the services purchased.
Additional order by mistake: In order to cancel the order placed by mistake, you need to contact the support team via email or livechat as soon as possible. As a result, you need to notify us that the other order is not needed (at this stage, you are entitled to 100% refund). However, the order will be treated valid if we did not receive any cancellation request before an expert has been assigned. However, you can still cancel the order but the cases listed above will be applied.
You are not entitled to a refund if:
Delay payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Therefore, a refund cannot be requested.
On time delivery of all the orders is guaranteed. Sometimes delay happens because of the late upload of the needed materials on the customer`s side. In this situation, no refund can be granted.
You Approved the order. Orders under “approved orders” listing/category are not eligible for a refund.
Once the customer receives the refund confirmation, we will process it within 5-10 business days from the confirmation date. Please note, we cannot be held responsible for your Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to your Bank service problems.